Frequently Asked Questions (FAQ)
Order & Payment
How can I place an order?
Choose your preferred cigarette brands, add the desired quantity to your cart, and follow the secure payment process.
Which payment methods do you accept?
We accept credit cards, cryptocurrencies, and various online payment methods.
Shipping & Delivery
Which countries do you deliver to?
We deliver to Germany, France, Spain, Italy, the Netherlands, Belgium, Poland, Austria, Denmark, and Sweden.
How long does shipping take?
Shipping times vary depending on the destination country, typically ranging from 5 to 14 business days.
Customs & Import Regulations
Do I have to pay customs duties?
Customs duties and import taxes depend on the regulations of your country. Please check with the relevant authorities in advance.
Are there quantity restrictions?
Customers are allowed to order a maximum of 4 cartons of cigarettes per day. This quantity is intended for personal use only.
Returns & Refunds
Can I return my order?
Due to the nature of tobacco products, returns are not possible for hygiene and legal reasons. If your order is damaged, please contact us within 7 days.
Contact
How can I contact customer service?
You can reach us through our contact form or via email at support@dutyfreecigs.net.
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